Frequently Asked Questions

Everything you need to know about shopping with Unze

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your delivery status.

What is your return and exchange policy?

We offer a 30-day return and exchange policy for all unworn items in their original packaging. Please ensure the tags are intact to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), PayPal, and Cash on Delivery (COD) in select regions.

How do I find the right size for my footwear or apparel?

Each product page features a detailed size guide. We recommend measuring your foot or body and comparing it against our chart to ensure the perfect fit.

Do you offer international shipping?

Yes, Unze ships globally. Shipping costs and delivery times vary by destination and will be calculated at the checkout page.

Is my personal and payment information secure?

Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your data is protected during every transaction.